Fidelity Copier has always provided our customers with the highest level of service and support. Expanding
upon our commitment to customer service, our customers may now place a service request, place meter readings, order supplies online and download our stepby step guides.
Service requests, meter reading submissions and supply orders that are submitted online receive the same prompt attention our customers have come to rely upon.
At Fidelity Copier, we provide customer service in a professional, prompt and courteous manner with all customers in order to provide the highest quality of service.
Our Sharp Trained Service Representatives are continuously visiting new and existing accounts to properly train customers on the equipment by performing Key Operating Training and following a checklist to ensure customer satisfaction.
Additionally, our CSRs call upon our customers to follow up and ensure that we are exceeding the needs of our customers. Our Customer Service Department is constantly developing and implementing improved procedures
leading to a higher quality of customer service.
When calling to place a service request, you get someone live on the phone instead of an impersonal, automated system. We welcome your calls and you are immediately connected to the appropriate personnel that will diligently work towards a resolution.
Fidelity Copier is proud to represent Sharp products and ensures stateoftheart technology and training. Our IT professionals ensure that the proper installation of these devices into your office meet stringent qualifications.
Nothing goes to waste with our Save The Earth program that allows you to return toner bottles, cartridges and other supplies free of charge.
The vast majority of our products are Energy Star® rated and feature sleep modes that can reduce electricity consumption by up to 60%.
From using recycled plastics and reducing packaging to eliminating the use of harmful substances, we’re reducingour environmental footprint.